Visiting Angels Wins Leader in Excellence Award
Home Care Pulse telephone surveys are carried out at regular intervals with a large cross section of the clients and caregivers for each participating agency. Respondents are all asked the same questions, allowing for comparison among the agencies. The comparisons lead to awards as Provider of Choice (for clients) and Employer of Choice (for caregivers). Leader in Excellence is the highest award, reserved for those who have top scores in 15 or more of the 20 categories measured. Of the tens of thousands of private duty agencies nationwide, only 83 won the award in 2017. Two of the winners are in Massachusetts, and only one is in the Boston Metro Area. In the home care industry, client satisfaction is generally considered to be the best indicator of quality assurance.