Assistant Director of Membership

Posted: 07/13/2022

The WSYMCA is searching for two Assistant Directors of Membership to join our team! We are looking for organized individuals to take on these roles at our Church Street and Wells Ave locations. Are you passionate about working for an organization that directly impacts the surrounding community every day? Apply TODAY! 

Great benefits included, 12% retirement contribution once vested, FREE family membership, diverse and inclusive work environment - be a changemaker working for a mission-driven organization!  

POSITION SUMMARY: 

Assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and supervision of assigned staff.  Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals.  We are currently seeking two Asst. Directors of Membership, one to be working at the main location at 276 Church Street, one to be working at our new facility location at 135 Wells Ave. 

OUR CULTURE:  

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

MEMBER SERVICE STATEMENT: 

Members are the heart of this organization.  They are the reason we exist.  Members are the most important visitors we have, whether they visit by mail, phone or in person.  They are not statistics and always deserve our respect.  No matter what we are hired to do, satisfying member’s needs and wants are everyone’s first and most important responsibility. 

ESSENTIAL FUNCTIONS: 

  • Assists Membership Team in implementation of membership strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. 
  • Assists Director in recruiting and hiring diverse staff and volunteer teams across multiple dimensions of diversity. Takes a lead role in onboarding and developing staff for success. May assist in review and evaluation of staff for annual performance reviews. Develops strategies to motivate staff and achieve goals.  Models’ relationship-building skills and listen first skills in all interactions. 
  • Active support of our DEIB statement and putting into practice our commitment to equity, diversity, belonging and inclusion.  Continue to research, create, recommend and implement strategies to support diversity goals of the organization. 
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues. 
  • Participates in the planning of the department budget and achieving monthly sales goals. 
  • Ensures proper implementation of Welcome Center procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions. 
  • Has a daily presence in the Welcome Center, interacting with members, inquiring how their workout was, building relationships.  Models and teaches cause-driven leadership characteristics for the Welcome Center staff to possess the level of customer service that is critical to the success of the WSYMCA. 
  • Ensures all accidents and incidents are reported involving self, participants, guests and other employees. Maintains a safe work environment, free of clutter, debris and hazardous conditions and ensures cleanliness of facility.  
  • Organizes membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.  
  • Completes weekly schedule for Welcome Center staff.  Distributes to staff in appropriate methods.  
  • Participates in fund-raising campaign. 
  • Participates in staff meetings and/or related meetings. 
  • Assists with regularly runs membership reports, including reciprocity reports, to ensure that trends are being noted and our numbers are accurately documented.  
  • Motivates and energizes the Membership Staff to be Cause-driven Leaders.  Leads by example.  Organizes trainings including but not limited to sales, customer service, Listen First and Cause-Driven Leader. 
  • Assists Membership Director in monitoring and responding to Member Comments and Suggestions. 
  • Helps Membership Staff to understand the YMCA’s mission and cause.   
  • Must be flexible and adaptable.  Weekly schedule may include one weekend day and some evening or early morning hours.   
  • May assist Membership Director in collecting department timesheets, tallying hours and submitting with a coversheet on time on a biweekly basis. 

QUALIFICATIONS: 
  • Bachelor's degree in related field preferred or equivalent combination of education and experience. 
  • Three years of supervisory experience in customer service preferred. 
  • Excellent personal computer skills and experience with standard business software. 
  • Committing to support and further our anti-racist work as an organization.  Actively works to continue to recruit and hire diverse staff and volunteers.   
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 
  • Dynamic personality with a skill set that can educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA. 
  • Y USA Team Leader Certificate preferred. 

The WSYMCA rewards dedicated employees by offering a competitive benefits package that includes paid vacation & holidays, group health with vision & drug prescription, dental & life insurance, paid retirement once vested, YMCA membership, access to child care services, tuition reimbursement and professional development opportunities. 

The West Suburban YMCA is a charitable organization that welcomes all by creating a community that hires individuals of any age, race, gender, religion, heritage, economic circumstance, or physical ability. We focus on youth development, healthy living and social responsibility to ensure all children, adults and families are healthy, confident and connected.  

Job Type: Job Opportunity