NEWTON (January 28, 2020) – VISITING ANGELS NEWTON/CANTON announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels Newton/Canton is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Visiting Angels Newton/Canton’s long-term dedication to excellent care and quality improvement. Visiting Angels Newton/Canton’s clients and caregivers were interviewed quarterly by Home Care Pulse to qualify for this award. Over 12 months, Visiting Angels Newton/Canton received high client and caregiver satisfaction ratings in areas such as caregiver training, the compassion of caregivers,
communication, scheduling, and client/caregiver compatibility. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels Newton/Canton management team set goals to reach the highest level of excellence possible.
“The Best of Home Care Leader in Excellence Award is a symbol of our dedication and commitment to our clients and caregivers. We work hard to provide outstanding care to our clients and go above and beyond to support our caregivers and acknowledge their strengths and accomplishments.” shared Julie McBain, Director of Client Services. “We are honored to have now received the Leader in Excellence award for six consecutive years!”
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that Visiting Angels Newton/Canton is making to provide outstanding care and employment. Visiting Angels Newton/Canton has worked extremely hard to qualify to provide high-quality care, and this award allows them to provide proof of quality to potential new clients and caregivers.”
To find out more about Visiting Angels Newton/Canton’s commitment to excellence, please call 617-795-2727.